Note:
- 100oz Gold Futures (ZG), 5000oz Silver Futures (ZI) and Mini Gold Futures (YG) are traded in the ICE - U.S. (formerly NYBOT).
- Cotton (CT), Coffee (KC), Orange Juice (OJ), Sugar#11 (SB), Cocoa (CC) and Dollar Index Futures (DX) are traded in the ICE - U.S. (formerly NYBOT).
- Brent Crude Oil Futures (COIL) and Low Sulphur Gasoil Futures (GOIL) are traded in the ICE - Europe. (formerly IPE).
- All CME Nikkei 225 (Yen) Futures contracts will be automatically transferred to SGX Nikkei 225 Index Futures contracts. If you have separate long position and short position on Nikkei 225 Futures contracts in these two Exchanges, the respective long and short position cannot offset each other. Your trading account in eFO SP system must have the full amount of required margin deposit for these separate position in these two Exchanges.
* The contract is 3 MONTH prompts roll on a daily basis.
What Futures & Options contracts can I trade through eFO SP?
Currently, you can trade Hong Kong Futures, Global Futures, and Options contracts through eFO SP.
NOTE: All Global Futures Products with position opened via our eFO SP System must also be squared off using the eFO SP System. (Unless the System does not provide such service)
How do I know if my orders have been routed and executed?
After placing an order, you will receive an order number as a confirmation. At the upper part of Order Book in Order Page, you can check and manage the status of your orders. For instances, you can cancel, change, activate, and inactivate your orders. This window is dynamically updated upon changes of the orders, e.g. when an order is fully executed, it will be disappeared from the window.
The lower part of Order Page is used to display details of contracts which have been executed during the trading day.
Note: DO NOT disconnect from eFO SP until you receive the reference number.
How long are my order instructions valid for?
The duration depends on the order types:
- A Fill and Kill (FAK) order means that the order now need to be filled as far as possible and the reminder of the order to be cancelled.
- A Fill or Kill (FOK) order will be totally cancelled if it is not immediately executed in full.
- A Today (Today) order will remain valid until the end of the same trade day unless the order instruction is cancelled.
- Good Till Cancel (GTC) order will remain valid unless the order instruction is cancelled.
- Date (DATE) order will remain valid until the end of the "specific" trade day unless the order instruction is cancelled
If I place an order through eFO SP, can I ask a Customer Service Officer to amend or cancel it?
Yes, if your order is placed online through eFO SP, you can ask a Customer Service Officer to amend or cancel it.
Orders placed by the Customer Service Officer will be displayed on Order Page and can be amended or cancelled through eFO SP.
Where can I view my Account Balance?
You can check your Account Balance at the Upper Portion of the Account Info page. Also, you can check your Account Position at its Lower Portion.
Will I receive contract notes and periodic statements from KGI?
You will receive contract notes and periodic statements sent by e-mail if you have open positions or transactions. Monthly statements are sent at the end of each month. You can also choose to have your statements delivered by the traditional method of posting.
What are the advantages of using the Futures/Options e-Statement Service?
You can monitor your KGI Trading Account more efficiently and receive your statements via e-mail to save you fees and time.
What is the transaction and settlement currency for all Global Futures Products?
The transaction and settlement currency for all Global Futures Products is USD.
Do I have to deposit sufficient USD before trading Global Futures Products?
No. However, you must have the equivalent amount of HKD in your Trading Account. You have to deposit USD or call us for a foreign exchange order on the following day (HKT) after the transaction is completed.
How do I register for the Futures & Options e-Statement Service?
To register for Futures & Options e-Statement Service, please complete the Electronic Services Application/Cancellation Form. This service is free of charge.
After submitting Electronic form, please also mail a completed and signed hard copy by post to:
Client Data Management Department
KGI Asia Limited
41/F Central Plaza,
18 Harbour Road,
Wanchai,
Hong Kong
Please allow 2 business days (HKT) to process the registration.
Note: You must provide a valid e-mail address for the delivery of Futures & Options e-Statement.
After registration, when will I receive my first Futures & Options e-Statement?
You will receive your first Futures & Options e-Statement at your designated e-mail address on the morning of the following working day, after the ending of your first Futures & Options trading.
How do I open my Futures & Options e-Statement?
When you receive your Futures & Options e-Statement e-mail, open the attachment by entering your personal password, which is your KGI Futures & Options Trading Account Number (without hyphens). You are recommended to save your Futures & Options e-Statement for your own record.
Our Daily and Monthly Futures & Options e-Statement are in PDF, you are reminded to install Adobe Acrobat Reader (version 4.0 or above) in order to view them.
Note: For security reason, you must not disclose your personal password to anyone.
How do I save the Futures & Options e-Statement in my own storage?
You are recommended to save the Futures & Options e-Statement for your future reference. Please refer to the following procedures to keep a soft copy.
- Ensure that your mailbox or storage device has sufficient storage space.
- Right-click the attachment and choose the Save As option to save.
Your statement has been encrypted for security transmission. Therefore, you need to key in your personal password, that is your KGI Futures & Options Trading Account Number (without hyphen), every time you view your Futures & Options e-Statement.
How do I print the Futures & Options e-Statement from my mailbox?
You can print the Futures & Options e-Statement from the Adobe Acrobat window (not the browser window) by clicking the [printer] icon connected with your own printer.
How do I deregister the Futures & Options e-Statement Service and receive physical statements by post?
You can inform KGI in writing. Please specify your name, your KGI Futures & Options Trading Account number, the effective date to stop the Futures & Options e-Statement, and your request to receive physical Futures & Options Statement by post instead. Please sign and, fax it to us at (852) 2878-6769 with attention to CDM Department or mail to:
Client Data Management Department
KGI Asia Limited
41/F Central Plaza,
18 Harbour Road,
Wanchai,
Hong Kong
What should I do if I do not receive my Futures & Options e-Statement on the next working day after trading?
KGI is committed to providing our clients with supreme quality services. Should you fail to receive your Futures & Options e-Statement after the ending of your Futures & Options trading, you can request free physical copies of your missing statement(s) by calling our 24-hour InvestLine at (852) 2878-5555, informing us of the date(s) of statement(s) you want. Please note that a service fee of HKD 25 per copy will be charged for Futures & Options e-Statements that were issued more than 3 months ago.
How do I deposit funds into my Futures & Options Trading Account?
You can deposit funds into your Futures & Options Trading Account by:
HSBC Bill Payment Service
Register at any ATM on HSBC and Hang Seng Bank networks in Hong Kong, or via HSBC Internet Banking(www.hsbc.com.hk) or phone banking services. Select KGI Asia Limited from HSBC payee list under the bill payment category and input your personal KGI 11-digit Payment Number.
Note: When making a payment, please ensure entering the correct account type under the "Bill Type" (01 Cash Account, 02 Margin Account, 21 Futures Account)
You can deposit cash and cheques to KGI bank account at an HSBC branch/ATM in Hong Kong, or via Internet Banking/phone banking services.
Bank Name: HSBC (Hong Kong)
Account Name: KGI Futures (Hong Kong) Ltd - Client Money
Account Number: 511-770448-002
PPS Services
You can use PPS by Phone or Internet services to deposit HKD into your KGI Trading Account. In general, the deposited amount will be available for use the next business day.
i) PPS by Phone:
For registration of PPS account, you have to bring with you your ATM card or credit cards with ATM functions to one of the PPS Registration Terminals. PPS Registration Terminals are located at designated Circle K Convenience Stores and PCCW Shops. Please go to "PPS registration terminal location" to look for the list of terminal locations.
If it is your first time to use PPS by Phone to deposit HKD into your KGI Trading Account, you first have to call 18011 (in English) to register your merchant code and 11-ditgit Payment Number. Each account is only required to be registered once. Thereafter for bill payment, please call 18031 (in English) to make deposit into your KGI Trading Account. For user guidelines of bill payment by phone, please refer to "How to use PPS by Phone".
Details of KGI's merchant name and merchant code and bill type are as follows:
| Merchant Name | Merchant Code | Bill type |
| KGI Futures (Hong Kong) Limited | 6086 | --- |
ii) PPS by Internet services:
You can refer to "PPS Website" > "New to PPS by Internet" > "How to set up/ change PPS internet Password" to know about setting up your password.
For user guidelines of bill payment by Internet services, please refer to "New to PPS by internet".
Online Bank Bill Payment Services (exclude HSBC, Hang Seng and CMB Wing Lung Bank)
You can use Bill Payment Service of the following banks to deposit HKD into your KGI Trading Account.
| Bank Name | |
| Bank of China (HK) | Bank of Communications |
| China Construction Bank | Chong Hing Bank |
| Citibank | CITIC Bank International |
| Dah Sing Bank | DBS Bank (HK) |
| Fubon Bank | Shanghai Commercial Bank |
| Standard Chartered Bank (HK) | The Bank of East Asia |
| OCBC Wing Hang Bank | |
Details of KGI merchant name, bill type and bill account no. are as follows:
| Merchant Name | Bill Type | Bill Account No. |
| KGI Futures (Hong Kong) Limited | --- | KGI 11-digit Payment Number |
Other Deposit Methods
You can also deposit cash and cheques into any of the KGI bank accounts at a Bank branch or an ATM.
- Wherever applicable, please be sure to fax your fund deposit documents (form, pay-in slip, ATM advice, etc.) to our Operations Department (852) 2878-4932 or e-mail it to ops.service@kgi.combefore 17:00(HKT)* on your deposit day, stating clearly your KGI Trading Account name and account number.
Deposited amount will be credited to your KGI Trading Account only after the bank confirmation.
Note:
- Funds deposited after 18:00 (HKT) Friday each week will only be credited to your KGI Trading Account on the next business day after 09:00(HKT)* and subject to the bank confirmation.
- Please do not submit fund deposit documents (i.e. pay-in slip, ATM advice, etc) through any Investment Representatives or Customer Service Officers.
What are the cut-off times on order entries?
To ensure the smooth processing of your order entries, please note the following schedule:
| Order Type | Action | Time (HKT) | |||||||||||
| #08:45 - 09:11 |
#09:11 - 09:13 |
#09:13 - 09:15 |
09:15 - 12:00 |
12:00 - 12:30 |
#12:30 - 12:56 |
#12:56 - 13:00 |
13:00 - 16:30* |
16:30 - 17:15 |
17:15 - 23:45 |
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*(Spot Month Contract) Closing time on Last Trading Day is 16:00 (HKT)
*(Spot Month Contract) Closing time on Last Trading Day is 16:00 (HKT)
#The time slots only applies to Hang Seng Index Futures, Mini-Hang Seng Index Future and H-shares Index Futures
What is Stop Limit order?
Usage:
Buy Order
When the market price is larger than or equal to the stop price, then the Buy Order will be placed in the market.
Sell Order
When the market price is less than or equal to the stop price, then the Sell Order will be placed in the market.
Note:
eFO SP will use Previous Close Price as reference if the Market does not have Last Price.
How is the market price of Global Spreads products displayed?
For the Market Price of Global Spreads products, the price setting formula of Spreads products would be deduced from its two underlying Futures with 2 types of price setting. The price of the Futures product expired earlier minus the price of Futures product expired later would become the price setting formula of majority Global Spreads, which is opposite from the price setting formula of HK Spreads products.
Use the Spreads GCZ4/M5 (NYMEX Gold 2014-12/2015-06) as example, the price is set by using the price of NYMEX Gold 2014-12 minus the price of NYMEX Gold 2015-06.
Products include: CC, CL, CT, GC, OJ, SB, ZC, ZS, ZW
Note:
The price setting formula of some Global Spreads is the same as HK Spreads products. Products include: DX etc.